Last updated: 21/10/2023

At Massage99, we are committed to providing our customers with the highest level of satisfaction and ensuring that you have a positive experience with our massage chairs. To support this commitment, we have established the following return policies:

  1. 30-Day Satisfaction Guarantee:

We offer a 30-day satisfaction guarantee on all massage chair purchases. If you are not completely satisfied with your chair within 30 days of receiving it, you may return it for a full refund or exchange.

  1. Return Eligibility:

To be eligible for a return, the massage chair must be in its original condition, including all packaging, accessories, and documentation.
Chairs with any signs of wear and tear, damage, or improper use may not be eligible for a return.

  1. Return Process:

To initiate a return, please contact our customer service team within 30 days of receiving your massage chair. They will provide you with a Return Authorization (RA) number and guide you through the return process.
Ensure that the massage chair is securely packed in its original packaging to prevent any damage during transit.
Include the RA number on the outside of the package.

  1. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
We recommend using a reputable shipping service with tracking to ensure the safe return of the product.

  1. Inspection and Refund/Exchange:

Once we receive the returned massage chair, our team will inspect it to ensure it meets the return eligibility criteria.
If the return is approved, a refund will be issued to the original payment method or an exchange will be processed, depending on your preference.
Refunds will be processed within 2-3 business days after the inspection is complete.

  1. Warranty:

Our massage chairs come with a 1 year warranty to cover manufacturing defects. If your chair develops any issues covered by the warranty, please contact our customer service team for assistance.

  1. Non-Refundable Items:

Certain items, such as delivery and assembly services, are non-refundable.

  1. Customer Service:

Our customer service team is available to assist you with any questions or concerns related to returns. You can contact our customer service by mail or by direct call. Our Customer Services contact details are available on Contact Us page.
By purchasing a massage chair from Massage99, you acknowledge and agree to abide by these return policies. We are dedicated to ensuring your satisfaction and appreciate your trust in our products.