Welcome to Masazo, where your relaxation journey begins! We understand the excitement of receiving your new massage chair, and we are committed to ensuring a seamless and enjoyable shipping and delivery experience for our valued customers.
Shipping Information
Processing Time
Once you place your order, our team works diligently to process and prepare it for shipment. Most orders are processed within 5-7 business days, excluding weekends and holidays. Please note that custom or personalized orders may require additional processing time.
Shipping Methods
We offer reliable and efficient shipping methods to deliver your massage chair to your doorstep. Our standard shipping partners ensure the safe and timely delivery of your order. You will be provided with a tracking number once your order is shipped, allowing you to monitor its progress in real-time.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery location. You can view the shipping cost during the checkout process before completing your purchase. We strive to provide transparent and reasonable shipping rates to our customers.
Delivery Information
Estimated Delivery Time
The estimated delivery time depends on your location and the shipping method selected during checkout. On average, customers can expect their massage chair to be delivered within 5-7 business days after it has been shipped. Please note that delivery times may vary for remote locations.
White Glove Delivery Service
For the ultimate convenience, we offer a White Glove Delivery Service for select locations. With this premium service, a professional delivery team will not only deliver your massage chair but also assemble it in the room of your choice. They will also ensure everything is set up correctly, and they will remove all packaging materials, leaving you with a fully functional and ready-to-use massage chair.
Delivery Confirmation
Once your massage chair has been successfully delivered, you will receive a delivery confirmation email. We recommend inspecting your order upon delivery to ensure it has arrived in perfect condition. If you notice any damage or issues, please contact our customer service team immediately for assistance.
For any additional questions or concerns regarding shipping and delivery, please feel free to contact our dedicated customer service team. We are here to make your experience with us as enjoyable and stress-free as possible.
Thank you for choosing Masazo for your relaxation needs!
